Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Valley Spring Recovery Center ("we," "us," or "our"), governing your access to and use of the website located at valleyspringrecovery.com (the "Website"), including all content, features, and services offered on or through the Website.

By accessing, browsing, or using the Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Website on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time, and your continued use of the Website following any such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

2. Description of Services

Valley Spring Recovery Center is a CARF-accredited outpatient addiction treatment and mental health facility located at 830 Broadway, Norwood, NJ 07648. Our facility provides evidence-based treatment programs for individuals struggling with substance use disorders and co-occurring mental health conditions.

Our services include, but are not limited to:

• Partial Care Program (PHP): Structured daytime treatment providing intensive therapeutic support while allowing patients to return home in the evenings
• Intensive Outpatient Program (IOP): Flexible programming offered in both 5-day and 3-day formats, designed to fit around work and family responsibilities
• Virtual IOP (Telehealth): Remote intensive outpatient services delivered via secure telehealth technology for patients who cannot attend in person
• Mental Health Program: Specialized outpatient treatment for anxiety, depression, PTSD, bipolar disorder, OCD, and other mental health conditions
• Alumni Program: Ongoing support and community for individuals who have completed a treatment program at our facility

The Website serves as an informational resource about our treatment programs, facility, staff, and admissions process. The Website does not provide medical advice, diagnosis, or treatment. All clinical services are provided in person or through our approved telehealth platform by licensed healthcare professionals.

3. Eligibility

The Website is intended for use by individuals who are at least 18 years of age. By using this Website, you represent and warrant that you are at least 18 years old or are accessing the Website with the knowledge and consent of a parent or legal guardian.

Regarding our treatment services:

• Individuals aged 18 and older may independently seek and consent to treatment at our facility
• Individuals under the age of 18 may be eligible for certain services with the written consent of a parent or legal guardian, in accordance with New Jersey state law
• All admissions are subject to a clinical assessment to determine the appropriate level of care and program fit
• We reserve the right to decline admission or continued participation in our programs if, in our clinical judgment, our services are not the appropriate level of care for an individual's needs

Nothing on this Website constitutes a guarantee of admission to any program. Treatment enrollment is contingent upon successful completion of the admissions and assessment process.

4. User Accounts and Registration

Certain features of the Website may require you to submit personal information, such as completing a contact form, requesting a callback, submitting an insurance verification request, or accessing a patient portal. When providing information through these features, you agree to:

• Provide accurate, current, and complete information as requested
• Maintain and promptly update your information to keep it accurate, current, and complete
• Maintain the confidentiality and security of any account credentials, including passwords or login information for patient portals
• Accept responsibility for all activity that occurs under your account or credentials
• Notify us immediately of any unauthorized use of your account or any other security breach

We reserve the right to suspend or terminate access to any account or portal if we believe the information provided is inaccurate, outdated, or incomplete, or if we suspect unauthorized or fraudulent use.

5. Use of Website

Acceptable Use

You may use the Website for lawful purposes only, including:

• Learning about our treatment programs, services, and facility
• Submitting inquiries, contact forms, or insurance verification requests
• Accessing educational resources and informational content about addiction and mental health
• Navigating to external resources or referrals referenced on the Website

Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Website:

• Using the Website in any way that violates any applicable federal, state, or local law or regulation
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity
• Attempting to gain unauthorized access to any portion of the Website, server, or systems connected to the Website
• Using automated means (bots, scrapers, spiders, or similar tools) to access or collect information from the Website without our written consent
• Uploading or transmitting viruses, malware, or other harmful or destructive code
• Interfering with or disrupting the integrity, security, or performance of the Website or its underlying systems
• Collecting, harvesting, or storing personal data of other users without their consent
• Using the Website to solicit, advertise, or promote goods or services unrelated to Valley Spring Recovery Center without our written permission
• Submitting false, misleading, or fraudulent information through any form or feature on the Website

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including reporting such conduct to law enforcement authorities.

6. Medical Disclaimer

The content on this Website is provided for general informational and educational purposes only. It is not intended to be, and should not be construed as, medical advice, a professional diagnosis, an opinion, or a recommended course of treatment. The information on this Website should not replace or substitute for the advice of a qualified healthcare professional.

Important considerations:

• Not a substitute for professional care: Always seek the advice of a licensed physician, psychiatrist, therapist, or other qualified healthcare provider with any questions you may have regarding a medical or mental health condition, substance use disorder, or treatment options
• No doctor-patient relationship: Browsing this Website, submitting a form, or communicating with us through the Website does not create a doctor-patient relationship. A clinical relationship is only established through our formal admissions and assessment process
• Emergency situations: If you are experiencing a medical emergency, psychiatric crisis, or are in immediate danger, please call 911 or go to your nearest emergency room. You may also contact the 988 Suicide & Crisis Lifeline by dialing 988, or the SAMHSA National Helpline at 1-800-662-4357
• Individual results vary: Treatment outcomes vary from person to person. While we strive to provide the highest quality evidence-based care, we cannot guarantee specific treatment results. Any testimonials or success stories shared on this Website reflect individual experiences and are not indicative of future outcomes
• Clinical decisions: All clinical decisions regarding your care, including program placement, treatment modalities, and discharge planning, are made by our licensed clinical team based on individual assessments

Reliance on any information provided on this Website is solely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to the Website.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, photographs, images, illustrations, logos, icons, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof (collectively, "Content"), is the property of Valley Spring Recovery Center or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content for personal, non-commercial, informational purposes only, subject to these Terms. This license does not include:

• Any resale or commercial use of the Website or its Content
• The collection, copying, or use of any product listings, descriptions, photographs, or pricing
• Any derivative use of the Website or its Content
• Downloading, copying, or other use of account information for the benefit of any third party
• Any use of data mining, robots, or similar data gathering and extraction tools

The Valley Spring Recovery Center name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Valley Spring Recovery Center or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans displayed on this Website are the trademarks of their respective owners.

8. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

Key privacy commitments include:

• We comply with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 regulations governing the confidentiality of substance use disorder treatment records
• We do not sell, rent, or trade your personal information to third parties
• We implement industry-standard administrative, technical, and physical safeguards to protect your information
• We honor your rights regarding access to, correction of, and control over your personal and health information

For complete details on our data practices, please review our full Privacy Policy.

9. Third-Party Links

The Website may contain links to third-party websites, resources, or services that are not owned or controlled by Valley Spring Recovery Center. These links are provided solely as a convenience to you and do not imply our endorsement of, or affiliation with, the linked website or its content.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, accuracy, opinions, or views of any third-party websites. You acknowledge and agree that:

• We are not responsible for the availability or content of any third-party websites
• We do not warrant or endorse the products, services, or information offered on third-party websites
• Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites
• You should review the privacy policies and terms of service of any third-party website before providing personal information or engaging in transactions

If you decide to access any third-party website linked from our Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Valley Spring Recovery Center, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Website
• Any conduct or content of any third party on or linked from the Website
• Any content obtained from or through the Website
• Unauthorized access to, use of, or alteration of your transmissions or personal information
• Any errors, omissions, or inaccuracies in any content on the Website
• Any interruption or cessation of transmission to or from the Website

The Website and all content, materials, information, services, and products included on or otherwise made available through the Website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, whether express, implied, or statutory. We disclaim all warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

In no event shall our total aggregate liability to you for all claims arising from or related to the use of the Website exceed one hundred dollars ($100.00). This limitation of liability applies regardless of whether the claim is based in contract, tort, strict liability, or any other legal theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Valley Spring Recovery Center, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Website, including any data or content transmitted or received by you
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights
• Your violation of any applicable law, rule, or regulation
• Any content you submit, post, or transmit through the Website, including any information you provide through contact forms, insurance verification requests, or other submissions
• Any misrepresentation made by you in connection with your use of the Website

This indemnification obligation shall survive the termination of these Terms and your use of the Website.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts located in Bergen County, New Jersey, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

To the extent that any applicable federal law preempts New Jersey state law, such federal law shall govern. This includes, but is not limited to, regulations under HIPAA, 42 CFR Part 2, and other applicable healthcare-related federal statutes.

13. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, the parties agree to first attempt to resolve the matter through good-faith negotiation.

Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us in writing (by mail or email) to describe the nature of the dispute and your desired resolution. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. You agree not to commence any formal proceedings until this informal resolution period has expired.

Mediation

If the dispute cannot be resolved informally, either party may propose mediation through a mutually agreed-upon mediator in Bergen County, New Jersey. The costs of mediation shall be shared equally between the parties, unless otherwise agreed or ordered.

Litigation

If the dispute remains unresolved after good-faith negotiation and, if applicable, mediation, either party may pursue resolution through the courts as described in the Governing Law section above.

Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to intellectual property rights, data security, or any other claims where such relief is appropriate.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on this page of the Website
• Provide reasonable notice of significant changes, such as a prominent notice on our homepage or other prominent areas of the Website

It is your responsibility to review these Terms periodically. Your continued use of the Website after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you should discontinue your use of the Website.

For changes that materially affect your rights or obligations, we will make reasonable efforts to provide notice at least thirty (30) days before the new Terms take effect. However, changes required by law or to address security concerns may take effect immediately.