Privacy Policy | Valley Spring Recovery Center

1

Introduction

Valley Spring Recovery Center ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive treatment services at our facility located at 830 Broadway, Norwood, NJ 07648.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services.

This policy applies to information collected through our website, phone calls, email communications, online forms, and in-person interactions at our treatment facility.

2

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you interact with us, including:

Full name, date of birth, and gender
Contact information (phone number, email address, mailing address)
Insurance information and policy details
Emergency contact information
Employment and financial information relevant to treatment
Information submitted through our online forms, including insurance verification and admissions inquiries

Health and Treatment Information

As a substance abuse and mental health treatment provider, we collect sensitive health information necessary for your care, including:

Medical and psychiatric history
Substance use history and treatment records
Clinical assessments and treatment plans
Medication information and prescriptions
Lab results and diagnostic information
Progress notes and discharge summaries

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring website or search terms used to find us
Device type and screen resolution

3

How We Use Your Information

We use the information we collect for the following purposes:

Treatment and Care: To provide, coordinate, and manage your addiction treatment and mental health services, including assessments, treatment planning, and aftercare
Insurance and Billing: To verify insurance coverage, process claims, and manage payment for services rendered
Communication: To respond to your inquiries, schedule appointments, provide treatment updates, and send important notices about our services
Quality Improvement: To evaluate and improve the quality of our treatment programs, staff training, and patient outcomes
Legal Compliance: To comply with applicable federal and state laws, including healthcare regulations and reporting requirements
Website Improvement: To analyze website usage patterns and improve our online experience, content, and functionality
Safety: To protect the health, safety, and well-being of our patients, staff, and visitors

4

How We Share Your Information

We take the confidentiality of your information seriously. We may share your information only in the following circumstances:

With Your Consent: We will share your information with third parties when you have provided written authorization to do so
Treatment Coordination: With other healthcare providers involved in your care, as permitted by law and with appropriate authorization
Insurance Companies: With your insurance provider for the purpose of verifying coverage and processing claims
Legal Requirements: When required by law, court order, or government regulation, including mandatory reporting obligations
Emergency Situations: To prevent or lessen a serious and imminent threat to your health or safety, or the health or safety of others
Business Operations: With trusted service providers who assist in operating our website, processing payments, or supporting our business functions, subject to confidentiality agreements

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

5

HIPAA Compliance

Our Commitment to HIPAA

As a healthcare provider, Valley Spring Recovery Center complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including the Privacy Rule, Security Rule, and Breach Notification Rule. We also comply with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records.

We maintain administrative, technical, and physical safeguards to protect your Protected Health Information (PHI)
All staff receive HIPAA training and are bound by confidentiality agreements
We provide you with a Notice of Privacy Practices that describes how your medical information may be used and disclosed
Substance use disorder records receive heightened protection under 42 CFR Part 2 and cannot be disclosed without your specific written consent, except in limited circumstances defined by law

You have the right to request a copy of our full Notice of Privacy Practices at any time. Please contact our Privacy Officer using the information provided in the Contact Us section below.

6

Your Rights

Under HIPAA and applicable state laws, you have the following rights regarding your personal and health information:

Right to Access: You may request access to your medical records and personal information that we maintain
Right to Amend: You may request corrections or amendments to your health information if you believe it is inaccurate or incomplete
Right to Restrict: You may request restrictions on certain uses and disclosures of your health information, though we are not required to agree to all requests
Right to Accounting: You may request an accounting of disclosures of your health information made by us during the prior six years
Right to Confidential Communications: You may request that we communicate with you through specific means or at specific locations
Right to a Copy of This Policy: You may request a paper copy of this Privacy Policy at any time
Right to Revoke Authorization: If you have given us written authorization to use or disclose your information, you may revoke that authorization in writing at any time
Right to Complain: You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. You will not be penalized for filing a complaint

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below.

7

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, such as page navigation and form submissions. These cannot be disabled
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., pages visited, time on site). We use this information to improve our website
Functional Cookies: Remember your preferences and settings to provide a more personalized experience

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block or remove cookies, though this may affect your experience on our website. Please note that disabling cookies may limit certain functionality.

We do not use advertising or retargeting cookies. Given the sensitive nature of addiction and mental health treatment, we are committed to ensuring that your visit to our website remains private and is not used for targeted advertising purposes.

8

Data Security

We implement industry-standard security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure, access-controlled storage of electronic health records
Regular security assessments and vulnerability testing
Role-based access controls limiting information access to authorized personnel only
Physical security measures at our facility, including locked file storage and restricted access areas
Staff training on data security best practices and incident response procedures

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection in our industry.

9

Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 13 years of age through our website.

If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child under 13, please contact us immediately using the information below.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

11

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:

Valley Spring Recovery Center

830 Broadway
Norwood, NJ 07648

Phone: (201) 781-8812

Email: privacy@valleyspringrecovery.com

For HIPAA-related inquiries, please ask to speak with our Privacy Officer.