Terms of Service

Valley Spring Recovery Center provides outpatient addiction treatment and mental health services in Norwood, New Jersey. Our website serves as an informational resource about our facility, treatment programs, and services, including but not limited to:

• Partial Care Program (PHP): Structured daytime treatment providing intensive therapeutic support
• Intensive Outpatient Program (IOP): Available in 5-day and 3-day formats for flexible, comprehensive care
• Virtual IOP (Telehealth): Remote intensive outpatient treatment delivered through secure video conferencing
• Mental Health Program: Specialized outpatient treatment for mental health conditions including anxiety, depression, PTSD, and co-occurring disorders
• Alumni Program: Ongoing recovery support and community connection for program graduates

The website also provides tools for admissions inquiries, insurance verification, and general contact. Information presented on this website is intended for general informational purposes and does not constitute a treatment contract or guarantee of specific outcomes.

You must be at least 18 years of age to use this website or submit information through our online forms. Valley Spring Recovery Center provides treatment services for adults aged 18 and older.

By using this website, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using this website under any applicable law
• All information you provide through this website is truthful, accurate, and complete

If you are seeking information on behalf of a minor or a person who cannot legally consent, you represent that you have the legal authority to act on their behalf. We reserve the right to refuse service or terminate access for anyone who does not meet these eligibility requirements.

Certain features of our website, such as patient portals or secure messaging systems, may require you to create an account or provide login credentials. If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials, including your username and password
• All activities that occur under your account, whether or not you authorized them
• Notifying us immediately of any unauthorized use of your account or any other breach of security
• Ensuring that your account information remains accurate and up to date

We reserve the right to suspend or terminate your account at any time if we believe your account has been compromised, if you violate these Terms, or if continued access poses a risk to the security of our systems or the privacy of other users.

Valley Spring Recovery Center will not be liable for any loss or damage arising from your failure to protect your account information.

You agree to use this website only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes related to learning about our services or seeking treatment information.

Prohibited Activities

You agree not to:

• Use the website in any way that violates any applicable federal, state, local, or international law or regulation
• Attempt to gain unauthorized access to any part of the website, other accounts, computer systems, or networks connected to the website
• Use any automated device, software, or process (including bots, scrapers, or crawlers) to access, monitor, or copy any content from this website without prior written permission
• Transmit any malware, viruses, worms, Trojan horses, or other harmful code through the website
• Impersonate or misrepresent your affiliation with any person or entity
• Collect, harvest, or store personal information of other users without their express consent
• Interfere with or disrupt the website's servers, networks, or infrastructure
• Use the website to send unsolicited communications, spam, or promotional materials

We reserve the right to take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of this website.

The content on this website is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment. The information should not be used as a substitute for professional medical advice from a licensed healthcare provider.

While we strive to provide accurate and current information about addiction treatment, mental health services, and recovery, you should always:

• Consult with a qualified healthcare professional before making any decisions about your health or treatment
• Seek immediate medical attention in the event of a medical emergency by calling 911 or your local emergency services
• Contact the National Suicide Prevention Lifeline at 988 or the SAMHSA helpline at 1-800-662-4357 if you or someone you know is in crisis
• Understand that individual treatment outcomes vary and no specific results are guaranteed

Valley Spring Recovery Center does not endorse or recommend any specific tests, products, procedures, or opinions referenced on this website unless explicitly stated. Reliance on any information provided on this website is solely at your own risk.

The information on this website does not create a provider-patient relationship between you and Valley Spring Recovery Center. A provider-patient relationship is only established through a formal admissions and intake process at our facility.

All content, features, and functionality on this website are owned by Valley Spring Recovery Center, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Protected Materials Include

• Website design, layout, graphics, logos, and visual elements
• Text, articles, blog posts, program descriptions, and all written content
• Photographs, images, illustrations, and multimedia content
• Trademarks, service marks, trade names, and brand identifiers (including "Valley Spring Recovery Center")
• Software, code, and technical functionality underlying the website

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from this website without our prior written consent, except for:

• Temporary storage in your computer's RAM incidental to accessing and viewing the content
• Storing files that are automatically cached by your web browser for display enhancement purposes
• Printing or downloading a reasonable number of pages for your own personal, non-commercial use

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, protect, and disclose your personal information. By using this website, you consent to the practices described in our Privacy Policy.

As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provide additional protections for your health information and substance use disorder treatment records. Our Notice of Privacy Practices, available at our facility and upon request, provides detailed information about how your protected health information (PHI) may be used and disclosed.

We encourage you to read our Privacy Policy carefully before submitting any personal information through this website. If you do not agree with our privacy practices, please do not use our website or submit personal information through our forms.

This website may contain links to third-party websites, resources, or services that are not owned or controlled by Valley Spring Recovery Center. These links are provided for your convenience and informational purposes only.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement, affiliation, or recommendation by Valley Spring Recovery Center.

You acknowledge and agree that:

• Valley Spring Recovery Center is not responsible for the availability or accuracy of third-party websites
• Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites
• You should review the terms of service and privacy policies of any third-party websites you visit
• We are not liable for any damage or loss caused by or in connection with your reliance on any content, goods, or services available through third-party websites

If you discover any link on our website that you believe is inappropriate or broken, please contact us so we can review and address the issue.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Valley Spring Recovery Center, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your access to, use of, or inability to access or use the website
• Damages resulting from any conduct or content of any third party on the website
• Damages resulting from unauthorized access, use, or alteration of your transmissions or content
• Any errors, mistakes, or inaccuracies of content on the website
• Personal injury or property damage of any nature resulting from your access to and use of the website

This website is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You agree to defend, indemnify, and hold harmless Valley Spring Recovery Center, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the website, including any data or content transmitted or received by you
• Your violation of any applicable law, rule, or regulation
• Your violation of any third-party right, including any intellectual property right, publicity right, confidentiality right, or privacy right
• Any claim that content you provided caused damage to a third party

This indemnification obligation will survive the termination of these Terms and your use of the website. Valley Spring Recovery Center reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

These Terms of Service and any disputes arising out of or related to these Terms or your use of the website shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

You agree that any legal action or proceeding relating to these Terms or your access to or use of the website shall be instituted in the state or federal courts located in Bergen County, New Jersey. You consent to the exclusive jurisdiction of and venue in such courts and waive any objection to the convenience of such forums.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

We encourage you to contact us directly to resolve any concerns or disputes before pursuing formal legal action. Many issues can be resolved through open communication.

Informal Resolution

If you have a dispute with Valley Spring Recovery Center, you agree to first attempt to resolve the dispute informally by contacting us at the address or phone number listed in the Contact Us section below. We will make reasonable efforts to resolve any dispute within 30 business days of receiving your written notice.

Mediation

If a dispute cannot be resolved informally, either party may elect to submit the dispute to mediation before a mutually agreed-upon mediator in Bergen County, New Jersey. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

Binding Arbitration

If mediation is unsuccessful, the dispute may be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Bergen County, New Jersey. The decision of the arbitrator shall be final and binding on both parties.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration against Valley Spring Recovery Center.

Valley Spring Recovery Center reserves the right to revise, update, or modify these Terms of Service at any time and at our sole discretion. When we make changes, we will update the "Effective Date" at the top of this page to reflect the date of the most recent revision.

It is your responsibility to check these Terms periodically for changes. Your continued use of the website following the posting of revised Terms constitutes your acceptance of and agreement to the changes. If you do not agree to the new Terms, you must stop using the website.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to provide prominent notice on our website. However, we recommend checking this page regularly to stay informed about the terms that govern your use of our website.

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

Valley Spring Recovery Center
830 Broadway
Norwood, NJ 07648

Phone: (201) 781-8812

Our administrative team is available to address your inquiries during regular business hours, Monday through Friday. For admissions-related questions, you may also visit our Admissions page or complete our online contact form.

For urgent matters, including medical emergencies, please call 911 or go to your nearest emergency room. For substance use or mental health crises, contact the SAMHSA National Helpline at 1-800-662-4357 (available 24/7).