Getting into treatment at Valley Spring is straightforward and fast. Our 5-step admissions process is designed to remove barriers and get you the care you need — often within the same day you call. We handle the insurance verification, clinical approvals, and scheduling so you can focus on what matters: healing.
Call our admissions team any time, day or night. We will walk you through every step and answer any questions you have.
Call (201) 781-8812Our streamlined admissions process removes complexity so nothing stands between you and recovery. Most people begin treatment within 24 hours of their first call.
Reach our admissions team at (201) 781-8812 for a confidential conversation about your situation. Available 24 hours a day, 7 days a week — whenever you are ready.
We confirm clinical appropriateness through an initial screening and verify your insurance coverage — completely free, with no obligation to proceed.
Our Clinical Director reviews your screening and medical records from referral sources. Approval is typically granted within one hour of submission.
Our admissions team calls you back to schedule your intake appointment. Most intakes are booked within 24 hours of clinical approval.
Complete your intake and start your personalized treatment program. Same-day and next-day starts are available — you do not have to wait.
Your first visit to Valley Spring is designed to feel welcoming, thorough, and human — not clinical and impersonal.
When you arrive at 830 Broadway in Norwood for your intake, our Program Coordinators Ron and Cameron will meet you at the door. Before any paperwork begins, they will introduce themselves, give you a tour of the facility, and explain how the program works. At Valley Spring, we believe that first impressions matter — and yours should feel like coming home, not checking into a hospital.
"The biopsychosocial assessment takes about an hour with one of our therapists. It is a thorough conversation — not a checklist — that helps us understand your full history so we can match you with the right level of care: Partial Care, IOP5, or IOP3." — Valley Spring Clinical Team
Common questions about the admissions experience, answered before you walk through the door.
Plan for approximately 2-3 hours for your full intake visit. The biopsychosocial assessment alone takes about 1 hour. The rest covers orientation, paperwork, and getting you settled.
Bring a photo ID, your insurance card, a list of current medications, and any relevant medical records or referral documents. Comfortable clothing is recommended.
Absolutely. All information shared during intake is protected by federal privacy laws (HIPAA) and state confidentiality regulations. Your treatment is private.
Some admissions can be completed virtually for individuals who cannot travel to the facility. Contact our admissions team to discuss virtual intake options.
Yes. Family members are welcome to accompany you to your intake appointment. We encourage family involvement from day one — it strengthens the recovery process.
Call us anyway. Our admissions team will work with you to explore all available options, including insurance verification, out-of-network benefits, and payment arrangements.
We verify your benefits before your first visit so that cost never stands between you and treatment.
We make it as easy as possible to get to treatment — whether you drive, take public transit, or connect virtually.
If getting to our Norwood facility is a challenge, let us know. Valley Spring can help arrange transportation so that logistics never become a barrier to beginning treatment.
Located in Bergen County, 20 minutes from the George Washington Bridge. Easy access from the Palisades Parkway, Garden State Parkway, and NY Thruway. Private parking available on-site.
For individuals who cannot travel or prefer remote intake, some admissions steps can be completed virtually through our secure telehealth platform. Ask our team about virtual options.
Your recovery story starts with a single phone call. Valley Spring's admissions team is ready to verify your insurance, answer your questions, and help you begin treatment — as soon as today.